Privacy Policy

Privacy Policy

Privacy Statement

In order to protect the personal information of users and to prevent any damage caused by leakage of personal information, takes each customer’s personal information very seriously and we comply with the prevailing laws and regulations (Kominfo Regulations, ITE law, and other related laws) regarding information and communication services.

This page is intended to inform users of’s policies regarding the COLLECTION, USE, DISCLOSURE, and SAFEGUARD of personal information we receive from users using our site ( uses user personal information and non-personal information to better understand users usage of the site, to collect traffic statistics, and other actions for the betterment of the service for the customers. The terms and conditions of website is an inseparable part of this privacy policy. By using the site, users agree to the collection and use of information in accordance with this privacy policy.if you choose not to agree to this policy, immidiately stop using our service and close this website.

Article 1
General Rules

PT Lubna Digital Optima (hereinafter referred to as “”) is committed to protecting the privacy of users’ personal information while using services (Robo or sites). Accordingly,, as a provider of information and communication, complies with prevailing personal information protection regulations of related laws and regulation as well as prevailing personal information protection guidelines. will disclose through its Privacy Policy the usage of personal information provided by users and what measures are being taken to protect personal information. discloses its privacy policy at the site’s homepage so that users can easily view it at any time.

The privacy policy of may change from time to time due to changes in the laws and guidelines of the government or changes in’s internal policies. Users are requested to check the privacy policy at the site’s homepage from time to time. The continued usage of this website would amount to the agreement to the update of this policy. Any changes or modifications will be effective immediately upon publication of the updated Privacy Policy.

By using the website and being a user on, users hereby declare, to have READ, UNDERSTAND, and AGREE to the terms and conditions and privacy policy.

Article 2
Collecting and Utilization of Personal Information

Personal Information includes name, date of birth, emails, phone number, connected exchange, and historical data of transaction, risk profile and other informations made and/or uploaded within the Robo can collect user personal information through various methods, including but not limited to visiting, using, signing up, in website and Application.
The purpose of collection is for the usage of providing, maintaining, and improving’s services to users.
From the datas collected, are entitled to conduct a processing and analysing towards the aforementioned data. This conduct of processing and analysing includes but not limited to reading, profiling, and recapitulating the datas, that are done based on’s discretion fir the purpose of improving’s service and business continuity.

Article 3
Collecting and Utilization Non – Personal Information

Non Personal Information which includes but not limited to name of browser, type of computer, and other technical information that the user may connect with our sites. can collect users’ non – personal information whenever they interact with services. These includes but is not limited to website and application
The purpose of collection is for the usage of providing, maintaining, and improving services to users.
From the datas collected, are entitled to conduct a processing and analyzing towards the aforementioned data. This conduct of processing and analyzing includes but not limited to reading, profiling, and recapitulating the data, that are done based on’s discretion for the purpose of improving’s service and business sustainability.

Article 4
Retention and Use Period of Personal Information

When collects personal information of a user, the period of retention is up until customership termination. At the time of termination, will destroy personal information of the related user and will instruct all related third party to destroy personal information provided to them.
However, if there is a necessity to preserve it in accordance with the prevailing laws and regulations, will preserve the information for the period of preservation prescribed by the prevailing laws and ordinances.
In addition, will keep users’ personal information for the duration of the user promised period.
If suspects any unauthorized use or misappropriation or if comes to receive any records that raise questions of misappropriation, despite the request for withdrawal of membership, will keep relevant information.

Article 5
Alteration, Erasure, and Complaining of Data

User may do an alteration or erasure of their data inputted on’s website in accordance with the functioning system in the website.
User may submit a complain if according to the user there is a violation by, violation by the third party in’s system, or other failures in website’s system that may bring harm to the user’s data.
These alterations and erasure outside’s normal system and complaining may be done by sending an email to will gladly respond to your email in at least 24 hours.

Article 6
Sharing of Personal Information Collected shall use the personal information of the users within the range of the purpose of collecting and using personal information, and shall not use it beyond the scope of this information or give it to any third party without prior consent of the user. However, may share such information at certain cases, namely:
Request by government institution
User agreement to release in advance
User violation of’s terms of services and/or operating principle
When necessary for settlement of service fees
To provide better services and improvement by sharing to affiliates or partners cooperating with, and/or conducting academic and market research.

Article 7

In order to provide customized services tailored to users, operates ‘cookies’ (cookies) to store and retrieve information from time to time. identifies user computer with respect to cookie management but does not personally identify users.
Users have a choice of ‘cookies’. The user can accept all cookies by selecting [Tools]> [Internet Options]> [Security]> [User Defined Level] in the web browser, check each time a cookie is saved, or refuse to store all cookies. However, if users refuse to store all cookies, users will not be able to use the services provided by through cookies.
The purpose of collecting cookies is to keep track’s analytics software (Google Analytics) which uses cookies to measure and better understand user-interactions on services. does not have direct access to the information obtained from Google Analytics, but Google provides us with a summary through their dashboard. may share the information obtained from Google Analytics with business partners who are interested in advertising on our website. The information shared with these business partners will not contain any personal identifying information (Google does not provide us with direct access to the data and therefore cannot see this information). User can opt-out of having their information collected by Google Analytics by downloading the Google Analytics opt-out browser add-on provided by Google. This will prevent user information from being used by Google Analytics. Doing this will not affect user ability to use Coinone Indonesia site in any way. Users can download the opt-out browser add-on here. also honors the Do Not Track header and will not track visitors who have Do Not Track switched on.

Article 8
Log Data

Like many site operators, collects information that users browser’s sends whenever users visit site (“Log Data”). This Log Data may include information such as user computer’s Internet Protocol (“IP”) address (with replaced last byte), browser type, browser version, the pages of site that users visit, the time and date of user visit, the time spent on those pages and other statistics.

Article 9
Changes to Privacy Policy has the discretion to update this privacy policy at any time. When we do, we will revise this page. encourages users to frequently check this page for any changes to stay informed. By using services, users acknowledge and agree that it is the user’s responsibility to review this privacy policy periodically and become aware of modifications.
Article 10
User Acceptance
By using this site, users signify users’ acceptance of these service policies and requirements. If users do not agree to this policy, please do not use site. The continued use of this site will be considered as user acceptance of any changes.

Article 11
How Protect users Information implement appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of personal information, usernames, passwords, transaction information and data stored on our site.
Exchange of sensitive and personal data between the site and its users occurs via an SSL communication channel that is secure (secure), encrypted and protected with a digital signature.

Article 12
How Uses Information Collected may collect and use user’s personal information for purposes, as follows:
To process payments. may use information that users provide about themselves when making an order only to provide services according to the order. does not share this information with external parties except to the extent necessary to provide this service.
To run promotions, contests, surveys or other features on this site.
To send information to users, they agree to accept about topics that we think are of interest to them.
To send periodic emails. may use email addresses to send user information and updates related to their orders. This can also be used to respond to requests for information, questions, and/or other requests.
If the user decides to join our email list, they will receive an email that may contain company news, updates, related product or service information, etc. If at any time the user wants to unsubscribe from receiving emails at a later date, we include the unsubscribe instruction details at the bottom of each email.
If users decide to join our join waitlist, they will get a confirmation email and may receive company news, updates, related product or service information, and more.

Article 13
Further Information

If users have any question about our privacy policy, or how user data is being collected and processed, please e-mail